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Revenue Recovery

General Reasons for claim denial are as follows

  • Lack of Coverage

    The claim falls outside the scope of the insurance policy—like a procedure not included in your health plan or damage not covered by your homeowner’s policy.

  • Incorrect or Incomplete Information

    Errors on the claim form—wrong codes, missing documents, improper modifiers and pointers—can trigger an automatic denial.

  • Missed Deadlines

    Filing a claim after the deadline can lead to an outright denial. Timeliness is key.

  • Payer Agreements

    Especially in some types of health insurance, payer may not oblige to certain procedures for various reasons. Understanding and fulfilling is important.

  • Policy Lapses or Non-Payment

    If premiums haven’t been paid or the policy has lapsed, the insurer won’t honor the claim, even if it’s legitimate. Could be because of many reasons.

  • Wrong Payer

    Improper eligibility check good lead to claim submitted to the wrong payer. Its important to check before submission, or even before the patient visit.

Common Denial Reasons

"Following diagram shows the general reasons for denials with approximate percentage of each reason."

  • Our staff has a good understanding of the above, contracts between payers and providers.
  • We interpret, analyze and identify systemic underpayments by payers at the individual claim level.
  • We do consistent, personalized, courteous follow-up on all accounts with outstanding balances.
  • We do have excellent AR follow-up skills to call upon payers, enquire about the correct reason for denial and work as per their clarification and getting the claim paid.

This entire process involves following up on underpaid claims, understanding the reasons for underpayment, and then recovering revenues from the payers by taking steps to address those issues (resubmitting claims, appeals, etc.)

Appeals

  • We have a dedicated appeal work-flow developed, to ensure that no time is wasted in the appeal process. We also use standard appeal letters that can be easily customized with information about the particular patient and situation involved in every denial.
  • If an insurer routinely down-codes claims, we appeal for the code that was submitted originally and include supporting documentation.
  • We ensure that the payers educate the billers about their appeal process. This helps us determine steps to be taken after a denial and consider further action.